Support

Need help with BEF Connect? We’re here for you.

Contact us

• Email: info@bef.cz
• Address: BeF Home s.r.o., Kotvrdovice 277, 679 07 Kotvrdovice, Czech Republic

We reply to all support requests within 2 business days.

When writing to us, please include your device model, the app version (Settings → About) and your iOS version — it helps us answer faster.

Frequently asked questions

The app can’t find my fireplace.

Make sure Bluetooth is enabled on your phone, that you are within a few metres of the unit, and that BEF Connect has permission to use Bluetooth and to find nearby devices in your phone’s system settings. On some Android versions, location must also be turned on for Bluetooth scanning to work. Then restart the pairing from Settings → Add fireplace.

I’m not receiving notifications.

Allow notifications for BEF Connect in your phone’s system settings (iOS: Settings → Notifications → BEF Connect; Android: Settings → Apps → BEF Connect → Notifications), and check that the individual alerts are enabled in the app under Notification settings.

How do I update the firmware of my unit?

Open the BEF Connect app, go to the Menu tab → Fireplace info → Firmware section and tap the update button. Keep the app open and stay close to the fireplace until the update finishes.